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AddressIndustrial Area of Thessaloniki, Block No. 33A, 57022 Sindos, Greece    Phone+30 2310 550669    Fax+30 2310 550073

Product Support Services

RIGAS LABS objectives is ease of use of its instrumentation. With the purchase of each

new instrument, we will plan its installation and startup with you. A RIGAS LABS

Service Engineer will perform the setup, ensure it runs smoothly, and spend extra time

with your staff to train them on location in using the system in their daily routine

operations.


With the delivery of a new system several options are available to effectively introduce

the instrumentation into the laboratory. These options range from either basic

instrument use training or assistance to reproduce a current method to the new

system, up to training of your lab staff to increase acceptance of another level of automation.
Once the system is operational and a question or problem occurs, RIGAS

LABS will guarantee an efficient response in order to keep downtime to an absolute

minimum. 


RIGAS LABS Service Department with top rated service professionals is ready to assist

you with both RIGAS LABS and non-RIGAS LABS instruments and to provide the

extended protection and personalized support that leads to more efficiency and

greater productivity for your laboratory.

Warranty

Rigas Labs unconditionally guarantees its products to be free of defects in materials

and workmanship for the specified warranty period of time. Servicing of instrument

products is offered through our service department or representative field service

organizations.
 

Maintenance

Once the system is operational, it is essential to keep maintenance or other downtime

as short as possible. A carefully composed Preventive Maintenance Program will

minimize downtime and maximize priority level response times. The highly qualified

Rigas Labs Service Team will perform scheduled preventive maintance service and

instruct your staff how to maintain the system and perform minor repairs.
 

Laboratory Equipment Validation Services

Compliance and qualification services for analytical instruments, laboratory equipment

and operational procedures development are being offered. Our trained enginners

implement on-site Installation qualification (IQ), Operational qualification (OQ)

and Performance qualification (PQ) testing protocols for laboratory equipment and provide

validated data and documentation to ensure GMP/GLP compliance. 
 

Service Contracts

To assure optimum operation of the system, servicing with regular interval is required.

Service Contracts are available for instruments after the initial warranty period. RIGAS

LABS offers multi-level service contract, each designed to meet the level of

performance required for your applications. RIGAS LABS will contact you and schedule

your service before it is due on all equipment under your service agreement.
 

Training Courses

Following the startup and basic operations training service with each new system,

RIGAS LABS offers a series of dedicated courses ranging from a basic course to an

advance method development course. 
 

Laboratory Informatics Services & Support

RIGAS LABS will help integrate your Thermo Scientific LIMS, CDS, ELN solutions with

equipment, document management systems and enterprise systems. Connecting your

laboratory operations with the enterprise allows for greater insight and faster decision making.

 

ABOUT RIGAS LABS S.A.

RIGAS LABS S.A. is the major distributor of scientific instruments for analytical laboratories in Greece. It also develops techniques and instrumentation for the characterization of substances, applications in the fields of ...

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WORLDWIDE PARTNERS

Thermo Fisher Scientific, Macherey Nagel, OMNI International, VELP Scientifica, LGC Standards, Shodex, DataApex, Hamilton, PEAK Scientific, LCTech, SMEG...

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